Learning Management System + Gamification
VENZA ® mitigates data security vulnerabilities and ensures compliance for the hospitality industry. Their proprietary learning management system and security "readiness" content is a central part of their program. But the legacy LMS was hard to use for an increasingly mobile user-base, and the traditional learning model was not engaging for younger audiences.
Because the application needed to be used by non-technical users with no additional training, we needed to validate the user-stories. We validated our prototypes with UserTesting.com, which provided valuable feedback which informed our future decision making and refined the product.
After months of design and development, VENZA ® launched their platform to thousands of users around the county, giving them a distinct differentiator from their competition.
Storyboards, Prototypes, User Tests
Throughout the development process, we followed a modified kanban methodology that allowed us to make fast iterations and improvements before writing the core application logic.
The new gamified application sits on top of an existing Learning Management System. We build a custom API for interacting with the legacy code, allowing VENZA to selectively switch on and off the new UI.
From the beginning, we worked closely with the VENZA team to define the project scope and uncover as many risks as possible to create a clear and obtainable timeline for delivering the product.
We created over a dozen user persona to better understand how and by whom the application would be used. Substantial research time was taken to understand as much as we could about the hospitality industry and the people who would be using the application.
Moving quickly from designer renderings to high-fidelity prototypes in the browser allowed us to "touch" the application, see it in action, and identify challenges that weren't readily apparent on paper.
Using a live user testing service provided quick access to a wide variety of users to test the prototypes, generating several hours of video recordings of the app being used by real people.
We worked directly with the VENZA team to create the touch points between the new application and the legacy LMS, we hit our initial delivery deadline so VENZA could demo the application at a major industry conference.