Desktop Support Services

Onsite Service

Virus Removal

2.50   hours

Scan and removal of virus, malware, trojan horse. We use a combination of tools to thoroughly scan your computer files and registry for infection to identify and repair infections.

An infected computer is a risk to your files and the health of your network. Infections range from the annoying with pop-ups, to the insidious, deleting files and stealing information.

A common behavior of a virus is to block your anti-virus software from updating or running. If you suspect your computer is infected, try updating your anti-virus. If it fails to update, you are likely infected, and should shut down your computer immediately to avoid any further damage.

In most cases, we will need to take the computer to our repair desk to perform off-line scans and removal to ensure the virus is removed.

Please keep a current, up-to-date, anti-virus on all computers. There are many affordable subscription and free anti-virus software packages to meet an organization's need.

Desktop Support Services

Support Ticket

Get fast support by submitting a support ticket. Our Support will contact you ASAP!

Support Desk

Disclaimer

Prices and delivery times are estimates only. Actual cost and delivery window will determined during the course of your service. If, during the course of your service, it is determined that additional labor, hardware, or software is required, we will notify you, present your options, and let you decide how to proceed.
Parts are subject to availability. If parts for your computer, at your approval, we may be able to source parts from the secondary market. Scott Sawyer Consulting does not warranty parts from any vendor. If parts are purchased new from a local vendor, or by us on your behalf, we may help you by working with the vendor to see that your warranty is offered.
Due to the highly unpredictable nature of computer repairs, Scott Sawyer Consulting is held harmless for any loss of data, hardware, or usage that may occur while performing service on your computer. We do not warranty our work. Our reputation depends on providing excellent service, and will do anything reasonable if we have not met our standards of service.
The customer is responsible for the full amount of the service at the time in which it is rendered.
It is the responsibility of the computer's owner to ensure that all data and software is fully backed up and protected with the appropriate security software and responsible usage.
Remember, you brought us a sick computer.

  • * Delivery times based on less than 50GB of data. Add 1 day for every additional 50GB of data. Example: iTunes library of 103GB, expect 3 days additional recovery time.

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