Desktop Support

Support Ticket

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Support Desk


   Take full advantage of your new desktop system; let Scott Sawyer Consulting configure and optimize your system before you have a problem. Unsure about anti-virus or firewall settings? We take the mystery out of computing. After we setup your equipment, we configure the system around your needs. How do you want your desktop to appear? We can customize your desktop to look the way you want to easily find files and programs.

Support Options to meet your organizational needs:

If your business needs on-going support services, consider a Scott Sawyer Consulting Technical Support Agreement. Our Support Agreement offers multiple levels of service, based on your needs. This helps protect you from unexpected labor costs, making it easier to get the support you need; and with response time guarantees, get support when you need it.

On Site Services

A technician comes to you, repairs your computer while you wait. No need to mess with that tangle of wires under your desk, no need to go anywhere to drop it off.

Backup and Restore

Take a backup of the drive, re-install the operating system, copy data back onto the drive.

4.00   hours

Maintenance and Cleanup

Perform basic maintenance items necessary to ensure a faster, longer running computer.

1.50   hours

Replace Internal Components

Replacing or upgrading internal components: RAM, fans, power supplies, network adapters.

0.50   hours

Operating System Install

Fresh install Windows, Mac OS, or Linux on a hard drive.

2.00   hours

Virus Removal

Scan and removal of virus, malware, trojan horse. We use a combination of tools to thoroughly scan your computer files and registry for infection to identify and repair infections.

2.50   hours

Off Site Services

A technician will pick up your computer, take it back to our bench to perform repairs. Off site services save you money and allow us to take more time to thoroughly repair and update your software. Additionally, if a backup/ restore procedure is required, we will store your files for up to 30 days.

Backup and Restore

Take a backup of the drive, re-install the operating system, copy data back onto the drive.

$  200.00
3 - 5 Business Days

Maintenance and Cleanup

Perform basic maintenance items necessary to ensure a faster, longer running computer.

$  100.00
2 Business Days

Replace Internal Components

Replacing or upgrading internal components: RAM, fans, power supplies, network adapters.

$  50.00
2 Business Days

Operating System Install

Fresh install Windows, Mac OS, or Linux on a hard drive.

$  100.00
2 Business Days

Virus Removal

Scan and removal of virus, malware, trojan horse. We use a combination of tools to thoroughly scan your computer files and registry for infection to identify and repair infections.

$  200.00
2 Business Days

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