Today's market place is more demanding than ever. Customers expect more from their service providers. Let's face it, being all things to all people is a difficult task. Most of the business advisors I have spoken with tell us, "do one thing, and do it to perfection." Being a "Jack-of-all-trades, expert at none" is not a recipe for success. The best companies I know do one thing, and do it perfectly. Think Coca Cola, what do they do? They make some of the best beverages that are loved world wide!
We treat our computers like appliances. We expect them to turn on and operate flawlessly every time, just like the microwave. The only thing is, they are NOT appliances, more like organisms, with many moving parts that grow and change continuously.
When we are busy with our daily work, it can be quite frustrating when our computers don't work flawlessly. We can't afford down time, so we often ignore problems until they reach a point where productivity is impossible. When that happens, it is time to get IT involved.
The opportunity for abuse by Consultants in the Technology industry is vast. Like doctors and lawyers, IT professionals have knowledge that often far exceeds that of their customers.
