Today's market place is more demanding than ever. Customers expect more from their service providers. Let's face it, being all things to all people is a difficult task. Most of the business advisors I have spoken with tell us, "do one thing, and do it to perfection." Being a "Jack-of-all-trades, expert at none" is not a recipe for success. The best companies I know do one thing, and do it perfectly. Think Coca Cola, what do they do? They make some of the best beverages that are loved world wide!
Filezilla is a Free and Open Source FTP client (there is a server edition, too) that, to me, represents some of the best in open source software. As anyone who knows me already knows, I love open source. If you've been developing Web sites for a while, likely you have used Filezilla, or at least are aware of it.
The opportunity for abuse by Consultants in the Technology industry is vast. Like doctors and lawyers, IT professionals have knowledge that often far exceeds that of their customers.